Who is the Training For?

Passing the ITIL® Practitioner exam proves you have moved beyond the basics of IT Service Management covered in the ITIL® Foundation qualification to use the ITIL® framework as a tool to facilitate business change, transformation and growth. By the time you pass the included exam you will be confident adopting and adapting the ITIL® framework within day-to-day situations in your working life.

How Does It Work?

All learning takes place online, making it the perfect choice for IT professionals who have to fit their training around their existing commitments. This flexible approach to gaining certification is also a great solution for businesses who are looking for a flexible and cost-effective training solution for their investment in the career development of their staff.

KEY LEARNING POINTS

Progress through the comprehensive video training courses to learn all you need to know to pass the ITIL® Practitioner exam.

• Work through the introduction to the ITIL® Practitioner Course.
• Find out about ITSM and continual improvement.
• Gain an understanding of the principles and themes you need to know about to gain practitioner status.
• Get confident with Organisational Change Management (OCM).
• Learn what you need to know about the crucial subject of effective communication to enable Continual Service Improvement (CSI).
• Explore how to use metrics and measurement.
• Find out everything you need to know about CSI Approach.
• Learn more about integrating CSI with ITIL® and beyond.
• Prove your knowledge of how to introduce, apply and adapt ITIL® within a business.
• Get confident with the practical techniques that will help you make a positive difference in a workplace.
• Learn how to leverage CSI to maximise the benefits of ITIL® to make a measureable impact.

ADVANTAGES OF THIS COURSE

• Online study provides the freedom to progress at your own pace with no weekly classes to commit to or deadlines to meet.
• Membership benefits include access to all project management, business skills, IT service management, IT networking and cyber security online training series.
• Training review quizzes are included so you can test and consolidate your new skillset as you work through the courses.
• The workbooks with review quiz answer keys are a great bonus resource to enhance the learning experience.
• Technical support is available if you run into problems.
• After completing the course there is a clear training pathway to intermediate level with ITIL®.
• Completing the ITIL® Practitioner Online Training Series and passing the exam will set you ahead of your peers and get you noticed in the competitive IT Services Management industry.
• ITIL® Practitioner is worth three credits towards the ITIL® expert qualification.
• Choosing the course content and exam as a package means you can opt to sit the exam at the optimum time for you.

Confirm exam compatibility here.