- All Courses
- Accountancy & Bookkeeping0
- Health, Safety and Environment10
- Business & Work0
- Medical1
- Neuro Linguistic Programming4
- Painting & Decorating 81
- Receptionist, Admin, PA & Secretarial4
- CRM & Business Software19
- Retail1
- Digital Marketing7
- Sales & Customer Care9
- Energy1
- Social Media1
- Financial Services7
- Startup & Entrepreneurship2
- Human Resources1
- Stress & Mental Wellbeing1
- Leadership & Management12
- Leadership Essentials: Leading Business Execution1
- Business Communication1
- Preparing for Successful Sales1
- Shaping the Direction of Customer Service in Your Organization1
- Email Ettiqute1
- Developing Strong Customer Relationships1
- Effective Managerial Practices1
- Negotiation Essentials: Planning for Negotiation1
- Analytical Skills1
- Negotiation Essentials: Persuading1
- Selling Skills1
- Internal Customer Service1
- Goal Settings1
- Customer Service Confrontation and Conflict1
- Managerial Essentials6
- Team Work1
- Taking Action for Performing under Pressure1
- Job hunting / Placement preparation3
- People Management1
- The Voice of Leadership: Self-assessment and Motivation1
- Corporate Essentials / Campus to Corporate – 13 hours7
- Interpersonal Skills1
- Developing a Customer-focused Sales Approach1
- Star Sales Person5
- Basic Presentation Skills: Creating a Presentation1
- Managing Effective Business Meetings1
- Time Management1
- Basic Presentation Skills: Delivering a Presentation1
- Advertising & Marketing1
- Travel & Tourism3
- Legal1
- Health, Safety & Compliance6
- I.T. Networking & Cyber Security4
- Lifestyle & Interests0
- Microsoft Office0
- Project & Quality Management0
- Teaching, Childcare & Education0
- Web Development, Design & Creative0
- Soft Skills0
- Process and Technical0
- Compliance0
- Cultural Sensitivity0
- Cultural Sensitivity – Brazil1
- Cultural Sensitivity – Egypt1
- Cultural Sensitivity – Argentina1
- Cultural Sensitivity – South Africa1
- Cultural Sensitivity – Russia1
- Cultural Sensitivity – Kenya1
- Cultural Sensitivity – Nigeria1
- Cultural Sensitivity – Philippines1
- Cultural Sensitivity – Malaysia1
- Cultural Sensitivity – USA1
- Cultural Sensitivity – UK1
- Finance1
- Academic Qualifications0
Customer Service Confrontation and Conflict
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