Customer Service Basics




Individuals build the skills required to deliver excellent customer service and build customer loyalty.


Customer Service Learning Track: Customer Service Basics, Customer Service Management


Course Title Course Result
Building Customer Rapport* Build your skills to perform essential customer rapport building actions
Listening to Your Customers* Learn how to effectively listen to your customers to meet their individual needs
Developing Your Customer Focus* Identify the actions you will take to strengthen customer loyalty
Customer Service Over the Phone* Implement the requirements to delivering great customer service over the phone
Internal Customer Service* Create a plan for how you will deliver great customer service
Serving Customers in the Field* Discover what is required to positively serve your customers in the field
Customer Service Confrontation and Conflict* Learn how to effectively manage difficult customer situations


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