Description
Individuals build the skills required to deliver excellent customer service and build customer loyalty.
Customer Service Learning Track: Customer Service Basics, Customer Service Management
| Course Title | Course Result |
| Building Customer Rapport* | Build your skills to perform essential customer rapport building actions |
| Listening to Your Customers* | Learn how to effectively listen to your customers to meet their individual needs |
| Developing Your Customer Focus* | Identify the actions you will take to strengthen customer loyalty |
| Customer Service Over the Phone* | Implement the requirements to delivering great customer service over the phone |
| Internal Customer Service* | Create a plan for how you will deliver great customer service |
| Serving Customers in the Field* | Discover what is required to positively serve your customers in the field |
| Customer Service Confrontation and Conflict* | Learn how to effectively manage difficult customer situations |
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