| Course Title |
Course Result |
| Effective Business Communication* |
Know and use the three components of effective business communication |
| Separating Readers’ and Writers’ Needs* |
Be able to separate the readers’ needs from the writer’s needs |
| Identifying Ineffective Writing Styles* |
Identify ineffective writing styles |
| Using the Reporting Process* |
Use the reporting process when creating written communications |
| Selecting the Best Writing Model* |
Know how to select and use the best writing model for presenting your thoughts and ideas |
| Write Effective Opening Paragraphs* |
Be able to write an effective opening paragraph |
| Effective Middle and Closing Paragraphs* |
Write an effective middle and closing paragraph |
| Forecasting Subject Lines* |
Be able to write a concise and effective forecasting subject line |
| Most Common Business Writing Model* |
Know how to use the writing model required for about 80% of your writing |
| Writing Model for Reports and Documents* |
Use the writing model required for long documents, such as reports and manuals |
| Writing Style and Tone* |
Know how to use an effective writing style and tone |
| Effective Emails* |
Assess the quality of your emails |
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