Description
Managers learn how manage, coach and inspire their customer service team to deliver high performing results.
Customer Service Learning Track: Customer Service Basics, Customer Service Management
| Course Title | Course Result |
| Shaping the Direction of Customer Service* | Determine what you will do to help direct the company’s customer service strategy |
| Inspiring and Motivating Customer Service Agents* | Learn how to inspire and motivate your customer service team |
| Giving Feedback to Your Customer Service Agents* | Customer Service agents receive feedback on their performance |
| Customer Service Coaching* | Provide the right level of coaching to your customer service agents |
| Customer Service Quality* | Implement the key elements of quality service with your team |
| Customer Feedback and Insight* | Find out from your customers what you and your team can do differently |
| Onboarding New Customer Service Agents* | Help new hires be successful in the first few weeks of their new role |
| Managing Remote Customer Service Teams* | Determine what is required to successfully manage a remote customer service team |
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