Customer Service Management




Managers learn how manage, coach and inspire their customer service team to deliver high performing results.


Customer Service Learning Track: Customer Service Basics, Customer Service Management


Course Title Course Result
Shaping the Direction of Customer Service* Determine what you will do to help direct the company’s customer service strategy
Inspiring and Motivating Customer Service Agents* Learn how to inspire and motivate your customer service team
Giving Feedback to Your Customer Service Agents* Customer Service agents receive feedback on their performance
Customer Service Coaching* Provide the right level of coaching to your customer service agents
Customer Service Quality* Implement the key elements of quality service with your team
Customer Feedback and Insight* Find out from your customers what you and your team can do differently
Onboarding New Customer Service Agents* Help new hires be successful in the first few weeks of their new role
Managing Remote Customer Service Teams* Determine what is required to successfully manage a remote customer service team


There are no reviews yet.

Be the first to review “Customer Service Management”

Your email address will not be published. Required fields are marked *